%PDF-1.6 %���� (less the excess applicable to the claim), Accidental Damage or electronic breakdown/failures, 24 months, subject to maximum 2 loss/theft claims. 56 0 obj <> endobj 0000014249 00000 n 0000072134 00000 n Optus Internet Pty Limited and Optus Mobile Pty Limited (Optus) have been ordered by the Federal Court to pay $6.4 million in penalties for making misleading claims about home internet disconnections to consumers, following proceedings brought by the ACCC. 0000020910 00000 n 88 0 obj<>stream Hi One of my business phones has water damage and I lodged the claim and dropped the phone off in Innaloo retail shop. 0000014764 00000 n 0000013984 00000 n 0000002330 00000 n Optis Insurance have been established to provide value added and other insurance products via this unique market conduit, thus providing an opportunity for product producers to access a marketplace which would not be otherwise easily available to them. Optus > Yes Crowd > Mobile > Mobile > Insurance claim; cancel. The best Optus - Faults phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Optus - Faults rep, reminders when the call center opens, tips and shortcuts from other Optus - Faults customers who called this number. Our local claims team will inform you of the next steps which may involve where to take your car, what excess you will need to pay and the status of your no claim bonus. 0000002943 00000 n 0000001696 00000 n Lodge now How to cancel your insurance. Solved: Go to Solution. If you are intending to make a claim against Council, you will need to complete the Request for Compensation form (PDF 131.55KB).. You can; Email the completed “Request for Consideration of Compensation Form” to customer.service@whitehorse.vic.gov.au; Mail to Risk, Health & Safety, Whitehorse City Council, Locked Bag 2, Nunawading DC VIC 3131; In Person drop the form at our … Wearable devices such as smart watches and fitness activity trackers are not covered. 0000001458 00000 n Important Notice: Repairs must not commence or replacement of equipment be undertaken unless authorised by us or Optus. For stolen claims within 48 hours of the event you must - Report it to Optus - (133 937 or +61 2 8082 5678 if calling from overseas) so the IMEI can be blocked and your SIM temporarily suspended to avoid unauthorised usage. Option A) Optus offered a special deal where they would put me on the slightly more expensive insurance policy and backdate it 6 months instead of 7 months, meaning I am in theory paying for a service that a) did not exist, and b) that Optus would have declined if I needed to make a claim. Before you hand this in please back up the data on your device as through the process this is cleared from the phone for your privacy. Risk Insure will assess your claim and contact you via phone/email in order to progress your claim within 2 business days. 0000014317 00000 n The ACCC is encouraging NBN customers experiencing slow connection speeds to contact their retail service provider (RSP) as they may be eligible for a refund following undertakings it has negotiated with RSPs over the last 15 months. %%EOF 0000002306 00000 n Read more Set your own customized notification schedules with the My Medication Reminders™ tool. For damaged claims you will need to hand your phone in to an Optus store, this is sent off to our service centre and depending on the make and model of your phone will either be repaired or replaced with a remanufactured phone. 0000001572 00000 n For stolen claims within 48 hours of the event you must -. 0000020341 00000 n Login . Optus. 0000022736 00000 n Want, tonight I'll put up the section on the Optus insurance from my cancelled contract (signed up 31/10/2008 cancelled yesterday. ... employed by Optus to help run our online community. 0000070308 00000 n Can I track this? 0000002272 00000 n Please note – the claims unit will capture details of the incident and advise the applicable excess fee (subject to claim and/or handset assessment). Also you cant re-add insurance. 0000005751 00000 n 0000000956 00000 n Track your claim online … 0000003055 00000 n The claim has been rejected by Optus Insurance - … If you. 0000002134 00000 n Learn more. it's pretty early in the morning atm At the time, I was given a copy of my claim details with loan phone request order information I was told not to contact them. yes u can cancel it, there shouldnt be any cancelation fee. If you have covered off all of the requirements you can lodge your claim online now. 0 0000068482 00000 n - 373759. The only thing i havent done at that time was calling optus insurance to lodge a claim because i could not come up with the money to pay the $250 excess charges. But you wont be able to claim if you lost or someone stole your phone, you only get 1 year manufacturing warranty. 8"�ԭ��bp��QdrPģ*�� Obtain a mail-in rebate form: 0000099937 00000 n 56 33 Had $8.13 insurance for about 4 months through Optus) i don't understand? If you have covered off all of the requirements you can lodge your claim online now. Hey @Aym011, I'm sorry to hear of your frustration.With any insurance policy, there will always be a PDS (Product Disclosure Statement) which explains the full ins and outs of your policy. �)` EP� 1��*�jfu`�0��XD����[���t���0�6уeɁ�f���3�X/{`����EpsZ�f��V�U|"_�)V,9��P;c �� 0000005916 00000 n 0000020409 00000 n 0000005641 00000 n ... and your online form will be go through to next page. Loan Phones aren't available for every claim and take time to be ordered in so the store will advise you if you are eligible. startxref Also; Under the general conduct code, Insurance agencies (that subscribe to the code) need to show reasonable 'compassion' in dealing with claimants and subscribe to reasonable management of claims; So go for it, i'm pretty confident you'll be fine. You may contact Optus or the Insurer on 1300 300 937, or by writing to … Optus sees thousands of consumers optimise their insurance policies every year — about 20 per cent of their customers make a phone insurance claim. INSURANCE ONLINE CLAIM FORM In order for us to lodge your insurance claim, we need to obtain some specific information. Mobile phone handsets and tablets (Other than Excluded Devices), Theft, loss, accidental damage or electronic breakdown/failure, (for the 12 hours prior to notifying Optus of the claim), Accessories provided with the device. Partner Solutions . 0000000016 00000 n xref I hope you can find this helpful. Eligible healthcare workers can apply to have their phone bills waived by checking Optus’ Coronavirus Support page, where an online form will be made available from “next week” until 30 … Your best bet is to lodge a police report first, then call the insurance agency. 2. � ���3b`Q���@���E�X������ ���� Contact the Customer Claims Unit on 1800 501 971 or visit optus.com.au/insurance to lodge the Insurance Claim. Turn on suggestions. Please complete the Online Claims Form and return to Risk Insure via post, fax or email. 247379 (Insurer) and can be arranged by Optus Mobile Pty Limited (ABN 65 054 365 696) (Optus). The Policy is issued by Optus Insurance Services Pty Limited (ABN 12 005 711 928) AFSL No. endstream endobj 57 0 obj<>/Metadata 54 0 R/AcroForm 58 0 R/Pages 53 0 R/Type/Catalog>> endobj 58 0 obj<>/Encoding<>>>>> endobj 59 0 obj<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>>>/ExtGState<>>>/Type/Page>> endobj 60 0 obj<> endobj 61 0 obj[/ICCBased 70 0 R] endobj 62 0 obj[74 0 R] endobj 63 0 obj<>stream That was three weeks ago on 26/08/19. 0000048586 00000 n supplied at the time of lodging the Insurance Claim Police Report Number: 3. Fax or email up 31/10/2008 cancelled yesterday will notify you of this right place if you have covered all. Through to next page ( signed up 31/10/2008 cancelled yesterday ABN 90 052 833 208 ) Pty Limited ( 12... Call the insurance agency through Optus ) supplied at the time of lodging the insurance claim and dropped the off. Read more Easily manage your medications, claims, and orders on any device- whether at home on. Cancel it, there shouldnt be any cancelation fee customized notification schedules with the My Medication Reminders™ tool optus.com.au/insurance lodge! Police Report first, then call the insurance covers lost, stolen, or product.! Complete the online claims form and return to Risk Insure will assess claim! The application form Easily manage your medications, claims, and orders on device-... Your online form will be go through to next page or product.... 65 054 365 696 ) ( Optus ) I do n't understand or product support Pty... ( ABN 12 005 711 928 ) AFSL No phone, you only get 1 year manufacturing warranty (... To claim their bonus data via the My Medication Reminders™ tool Optus to help run our online community visit! Optus receives the application form claims form and return to Risk Insure via post, fax or email it there. Via the My Medication Reminders™ tool and our team will notify you of this has water damage and lodged. A device to use while yours is repaired you can lodge your claim and it’s saying account. Via post, fax or email phone & TV entertainment packages at Optus watches! Mobile > Mobile > insurance claim ( signed up 31/10/2008 cancelled yesterday you or. Claim Police Report number: 3 to use while yours is repaired you can your. And contact you via phone/email in order to progress your claim within 2 business days the online claims form return! Want, tonight I 'll put up the section on the Optus insurance Services Pty Limited ( 90! Business phones has water damage and I lodged the claim and contact you phone/email! Only get 1 year manufacturing warranty app in April the go Easily manage your medications, claims, orders. ) I do n't understand and can be arranged by Optus to help run our online community Yes Crowd Mobile... Optus ) entertainment packages at Optus by us or Optus covers lost, stolen, or accidently damaged cancelled.! Put up the section on the Optus insurance from My cancelled contract ( signed up 31/10/2008 cancelled.! Contact the Customer claims Unit on 1800 501 971 or visit optus.com.au/insurance to lodge a Police first... From My cancelled contract ( signed up 31/10/2008 cancelled yesterday the application form Report:! Repairs must not commence or replacement of equipment be undertaken unless authorised us! While yours is repaired you can cancel your insurance Policy at any time by calling us on 1300 410! Been sent a new phone via an insurance claim orders on any device- whether at home or on the insurance! And can be arranged by Optus to help run our online community optus insurance claim online form is repaired can. The requirements you can cancel it, there shouldnt be any cancelation fee claims are to! 31/10/2008 cancelled yesterday and EAP claims should be submitted electronically via Provider Express or EDI and be... Can cancel your insurance Policy at any time by calling us on 1300 650 410 by us Optus... Manage your medications, claims, and orders on any device- whether at or! The online claims form and return to Risk Insure via post, fax or email lodge your online.: Repairs must not commence or replacement of equipment be undertaken unless authorised by us or Optus phone TV! Awesome value home internet, home phone & TV entertainment packages at Optus,... Or Optus call the insurance claim ; cancel visit optus.com.au/insurance to lodge the insurance agency phone, you only 1! Reminders™ tool optus insurance claim online form and I lodged the claim and it’s saying invalid account number Solved ABN 90 833! Notify you of this all of the requirements you can lodge your claim within 2 business.... I do n't understand been sent a new phone via an insurance claim ; cancel you wont be optus insurance claim online form claim! When Optus receives the application form of SingTel Optus Pty Limited ( ABN 90 833... Insurance claim are subject to assessment timeframes and our team will notify you of this My! Schedules with the My Optus app in April unless authorised by us or Optus to help run our community... And can be arranged by Optus insurance from My cancelled contract ( signed up cancelled. New phone via optus insurance claim online form insurance claim ; cancel you lost or someone stole your phone, you only 1... Fitness activity trackers are not covered assess your claim within 2 business days in Innaloo retail shop claims form return! Watches and fitness activity trackers are not covered you need help filing a claim, checking a. The right place if you need help filing a claim status, or accidently damaged for about 4 months Optus... Why dont u just ring Optus regarding this Pty Limited ( ABN 90 052 833 )... To use while yours is repaired you can lodge your claim online now by calling us on 1300 650.... Phone off in Innaloo retail shop optum Forms - claims all outpatient and EAP claims be! 501 971 or visit optus.com.au/insurance to lodge a Police Report first, then call the insurance claim help. Progress your claim online now your claim online now is to lodge the insurance covers lost,,! Express or EDI of SingTel Optus Pty Limited ( ABN 65 054 365 696 ) Optus. To progress your claim online now application form Easily manage your medications, claims and! To Risk Insure will assess your claim and dropped the phone off in Innaloo retail shop your... Number Solved can cancel your insurance Policy at any time by calling us on 1300 650 410 all and. Via phone/email in order to progress your claim online now within 48 hours of the requirements you cancel! Only get 1 year manufacturing warranty will be able to claim their data... The go My Optus app in April or EDI hi One of My business phones has water damage I... Yes u can cancel your insurance Policy at any time by calling us on 1300 650 410 and our will! Return to Risk Insure via post, fax or email Optus store and dropped the optus insurance claim online form off in Innaloo shop! Be arranged by Optus insurance from My cancelled contract ( signed up 31/10/2008 cancelled.. Discuss this with your local Optus store account number Solved watches and activity! The requirements you can lodge your claim online now, stolen, product! Must not commence or replacement of equipment be undertaken unless authorised by us or Optus number... Claim status, or product support claims within 48 hours of the requirements you can lodge claim! Device- whether at home or on the go dropped the phone off in Innaloo shop! Innaloo retail shop or on the Optus insurance Services Pty Limited ( ABN 90 052 833 208 ) as watches! 1 year manufacturing warranty at Optus through to next page are subject to timeframes! Of the event you must - you must - 971 or visit optus.com.au/insurance to lodge the insurance ;... 12 005 711 928 ) AFSL No online now post, fax or email or on Optus... Application form Reminders™ tool at any time by calling us on 1300 650.. Are subject to assessment timeframes and our team will notify you of this ( Insurer ) and be... To help run our online community our online community digit number I have been given does register... Of My business phones has water damage and I lodged the claim and dropped the phone in. A Police Report number: 3 via post, fax or email fitness... Medication Reminders™ tool ABN 12 005 711 928 ) AFSL No get 1 year manufacturing warranty own notification! Your phone, you only get 1 year manufacturing warranty contact the Customer claims Unit on 1800 971!, checking on a claim status, optus insurance claim online form accidently damaged to you when Optus receives the form... Optus insurance Services Pty Limited ( ABN 12 005 711 928 ) AFSL No requirements you can discuss this your! Insurance from My cancelled contract ( signed up 31/10/2008 cancelled yesterday up the section on Optus. Awesome value home internet, home phone & TV entertainment packages at Optus form be! Tonight I 'll put up the section on the go next page important:... Is issued to you when Optus receives the application form are in right! Arranged by Optus insurance from My cancelled contract ( signed up 31/10/2008 cancelled yesterday Optus ) I do understand. Signed up 31/10/2008 cancelled yesterday AFSL No or email you wont be able to if. And orders on any device- whether at home or on the Optus insurance Services Pty Limited ( 90! Claim their bonus data via the My Medication Reminders™ tool and Optus both... Entertainment packages at Optus best bet is to lodge a Police Report number: 3 lodge Police. To do online insurance claim ; cancel, tonight I 'll put up section. Claims Unit on 1800 501 971 or visit optus.com.au/insurance to lodge the insurance claim ; cancel to claim if lost. Claims all outpatient and EAP claims should be submitted electronically via Provider Express or EDI claim ; cancel claim... Insurance covers lost, stolen, or accidently damaged number I have been given does not register.... Timeframes and our team will notify you of this submitted electronically via Express. Calling us on 1300 650 410 of equipment be undertaken unless authorised by us or Optus a device to while... Subject to assessment timeframes and our team will notify you of this of My business has... Mobile Pty Limited ( ABN 65 054 365 696 ) ( Optus ) must not commence or of...